You can drive at any time of day, anywhere in the UK. However, Veygo new Driver insurance does not cover you outside of the UK. If you plan to drive internationally, you’ll need to look into other insurance options.
Once you buy a policy with us you will have to download the ‘Veygo by Admiral’ App, where we will measure your mobile use, speed, cornering, acceleration, and braking. All of these factors are taken into consideration when finalising your driving reprice score.
Your subscription price is directly linked to your driving score, which means it will change based on your driving behaviour. If your driving score reflects safe and responsible driving habits, your subscription price may decrease. However, if there are changes in your driving behaviour that affect your score negatively, your…
To see how we will use your data, please read Admiral group’s privacy policy.
The best place to view and manage your policy is on the Veygo app, or via your account on veygo.com. To cancel your subscription, follow the instructions here.
There are no strings attached! You can cancel your subscription at any time through your account—no extra fees. To cancel your subscription, follow the instructions here.
We’re making things simpler! We’re merging the New Driver app into our main Veygo app so you can access everything in one place. To continue tracking your journeys and remain covered you’ll need to make the switch. What do I need to do? If you already have the ‘Veygo by…
Congratulations! Now you’re fully qualified, your Learner Driver policy is no longer valid, so it’ll need to be cancelled. Please see our ‘How can I cancel my policy?’ FAQ for instructions on how to cancel. If you would like to buy another policy with us as a fully-qualified driver, please…
Discover a whole new driving experience with Veygo New Driver! Whether you’re a first-timer or seeking a different way to navigate the roads, our app is here to elevate your journey. In this guide, we’ll take you through straightforward steps to set up your Veygo New Driver policy, preparing you…
Discover a whole new driving experience with Veygo New Driver! Whether you’re a first-timer or seeking a different way to navigate the roads, our app is here to elevate your journey. In this guide, we’ll take you through straightforward steps to set up your Veygo New Driver policy, preparing you…
By maintaining 12 consecutive months of coverage without any claims, you’re eligible for a one-year No Claims Bonus certificate. Ensure there’s no gap between policy end and start dates to qualify. If you have a Learner + New Driver policy, your No Claims Discount or No Claims Bonus starts to…
The Veygo by Admiral app is compatible with iOS and Android smartphones, but there are operating service and hardware requirements to enable things to run smoothly. iOS devices require iOS 16 and above, and Android requires at least Android 9, and for the device to include a gyroscope. Unfortunately if…
The app collects and analyzes your driving data, then provides an overall driving score out of 100 based on a series of criteria. For each of the criteria below, a specific subscore is also provided. Phone Distraction: Using the phone in your hand while the vehicle is in motion Hard…
There are three main reasons that your score may decrease. Change Over Time: The app calculates your score based on your trips over the last 90 days. This means that your scores may change each day as trips older than 90 days are removed from the score calculation, including overall…
The app records a hard braking event when you reduce your speed suddenly, such as slamming on the brakes in a lower-speed zone or drastically reducing speed on the highway. If you engage in hard braking often, even at lower speeds, it may suggest tailgating or not paying attention, which…
The app does not know the circumstances of a specific hard braking event – it only measures how hard you are braking, and for how long. Your overall score takes into account the number (rate) of hard braking events. Occasional hard braking in unavoidable circumstances does not substantially impact your…
The app identifies a speeding event when the user is driving above the “safe speed.” This is based on a threshold over the posted speed limit for the relevant road.
At times, the app has trouble distinguishing between the motorway and the frontage road next to the motorway. As a result, the app can judge your speed based on the frontage road instead of the motorway. We’re developing an improvement to address this issue. Until then, please reach out to…
Hard acceleration measures the rate at which you accelerate during a trip – that is, how quickly you shift from a lower speed to a higher speed. Circumstances like merging into fast-moving traffic can make hard acceleration unavoidable at times, and rare occurrences should not affect your score. If you…
The app records a hard cornering event if you drive around a corner harshly. To avoid hard cornering, reduce your speed around corners.
The app uses a combination of three factors to detect phone distraction: The phone screen is on The phone is in motion in your hand The car is in motion If you use Apple CarPlay, Android Auto or change music via the steering wheel this will not count as a…
Even if the car is stationary when you pick your phone up, the app registers a phone use event if you begin to drive while still holding it. The distraction penalty only applies for the period of time you are using the phone while in motion. It is safer to…
Because the app currently does not distinguish between a driver using the phone distractedly, and a passenger using the phone safely, we recommend passengers not use the driver’s phone to ensure your score is not affected. We understand that passengers may use the driver’s phone and will be working on…
Over time, the app learns your driving behaviours and common routes, allowing it to determine whether you were a driver or a passenger for a given trip. To help the app in this process, we recommend that you review and update your trip classifications for your first ten or fifteen…
The app uses a number of different phone sensor inputs to identify if a drive counts as one or more trips. For example, the app should differentiate between being stopped in traffic and being stopped because the trip has ended. Note that if a single trip was recorded as two…
In rare cases, you may see a “Recording” message in the app when you are not on a trip. This can occur because the phone has registered changes that are similar to the movement of a vehicle. Even though the app says “Recording,” this will not generate valid trip recordings…
If the app records a journey incorrectly, you can reclassify it: Open the trip in question Tap ‘Reclassify Trip’ Select the icon that best represents your mode of travel (e.g., train, bus, passenger) Click ‘Continue’ to save the changes Please use this feature responsibly, as frequent misclassification may lead to…
The app can only apply tracking functionality for customers who have bought a New Driver or a Learner + New Driver policy and who have enabled the appropriate app permissions. We will not record or collect your trip data otherwise. If you have a Learner + New Driver policy it…
You need to drive at least 150 miles to unlock your driving score. This can be over multiple journeys. Once you hit 150 miles, your score will be calculated within 24 hours. Your score will then update overnight, every day.Important: If you drive a lot in one day (e.g. 10 trips),…
Yes, the app uses some phone data to process and score your trip results. The app uploads about 400-500 kilobytes of data per hour of driving.
Internet access is required to process and score any new trips. This Internet connection can come from a Wi-Fi network or a cellular network. If the smartphone is not connected to the Internet when new trip data is ready to be uploaded or newly scored trips are ready to be…
The app records data to measure your driving during a trip and identify risky driving events. In addition, we may receive data related to your use of the app to help us improve the app experience. The app collects: Location data (incl. from GPS when available) Accelerometer data Gyroscope data,…
To see how we will use your data, please read Admiral group’s privacy policy.