Learner driver insurance

No. Dual insurance is when the same person has two active policies on the same vehicle. As long as you’re not named on the car owner’s policy, or any other policy covering the car you want to learn in, you will not affect the existing cover and it won’t be dual insurance.

No. Learner driver insurance provides you with your own separate policy for the car. Any claims you make won’t affect the car owner’s no claims bonus., so they don’t need to declare it on their insurance.

There’s a compulsory excess of £250 on the policy if you need to make a claim. The excess for a windscreen claim can be found in your policy schedule, within your account.

Any driver over 21 who has held a current and valid full licence for at least three years (from countries in the EU and EEC) can supervise a learner driver. They must be qualified to drive the type of vehicle the learner is practising in, so an automatic licence holder cannot supervise someone in a manual vehicle.

Yes. You may be asked to take a copy of your Certificate of Insurance with you, which is available to download as a PDF document within your Veygo account. Please login, select "My account" and then "My documents". Important: if you pass your test, the policy will no longer be valid as it only covers provisional licence holders, so you won’t be able to drive home from the test centre. You’ll then be able to quote for our temporary cover if you continue sharing the car. Good luck!

Although we don’t currently offer policy extensions, you can quickly take out a new policy online. We save your details to make the process even easier the second time around – just make sure you log in first!

Yes. You can cancel your policy via your account. Just go to My Documents, select the policy you wish to cancel and hit End Policy. If your policy is over 30 days, you will get a pro-rata refund, minus a £10 fee. If your policy is 30 days or less, there won’t be any refund due. For full terms and conditions, check out the Learner Driver Insurance Policy Book.

Follow our step by step article on how to cancel your policy.

We would love to cover everyone but unfortunately, our underwriting criteria means that sometimes we can’t offer insurance to somebody. We can’t give specifics, but it’s made up of lots of different factors, like car, age, experience and much more. Also, we don’t offer cover for outside of Great Britain, drivers with a non-GB licence or non-GB residents. Our Customer Care team won’t be able to help you with this either, sorry.

It takes up to a week for the cover to show on the Motor Insurance Database. There should already be an annual insurance policy on the car if it’s a learner driver policy or if you’re sharing a friend or family member’s car. This is a policy and if there isn’t an annual policy in place, your cover won’t be valid. Please get in touch at contact@veygo.com to cancel.

No, your policy is only valid in England, Scotland and Wales.

We have lots of information in our Help Centre, so you may not even need to contact us. You can use the search bar above to find what you’re looking for. If you can’t find your answer, then click here for details of the Customer Care team.