Temporary car insurance

No. Dual insurance is when the same person has two active policies on the same vehicle. As long as you’re not named on the car owner’s policy, or any other policy covering the car you want to share, you will not affect the existing cover and it won’t be dual insurance.

No. Our temporary cover provides you with your own separate policy for the car. Any claims you make won’t affect the car owner’s no claims bonus, so they don’t need to declare it on their insurance.

The accidental damage excess on most temporary cover policies is set at £750 and some customers can choose a lower excess of £250, depending on the policy details. The excess for a windscreen claim can be found in your policy schedule, within your account. 

In short, yes. Here's our basic age criteria...

• We cover drivers with full GB licences from the age of 17
• If you're 17 -21 and looking for cover on your own car, you need to have held your licence for at least 6 months
• There's no minimum licence duration if you are borrowing a friend or family's car
• ...For cars... we can't cover cars which are over 30 years old - sorry!

As well as these basic age requirements, we have underwriting criteria, which is made up of lots of different factors. It's this criteria that works out your price and if you're eligible for cover when you quote.

As soon as you’ve driven 30 days claim free with our temporary cover (excluding learner driver) to reward you for your driving, you’ll automatically receive a discount inbuilt to your quotes.

Although we don’t currently offer policy extensions, you can quickly take out a new policy online. We save your details to make the process even easier the second time around – just make sure you log in first!

Yes. You can cancel your policy via your account. Just go to My Documents, select the policy you wish to cancel and hit End Policy. If your policy is over 30 days, you will get a pro-rata refund, minus a £10 fee. If your policy is 30 days or less, there won’t be any refund due. For full terms and conditions, check out our Policy Book for for the type of cover you have (Temporary Car Insurance or Car Sharing Insurance.)

Follow our step by step article on how to cancel your policy.

We would love to cover everyone but unfortunately, our underwriting criteria means that sometimes we can’t offer insurance to somebody. We can’t give specifics, but it’s made up of lots of different factors, like car, age, experience and much more. Also, we don’t offer cover for outside of Great Britain, drivers with a non-GB licence or non-GB residents. Our Customer Care team won’t be able to help you with this either, sorry.

It takes up to a week for the cover to show on the Motor Insurance Database. There should already be an annual insurance policy on the car if it’s a learner driver policy or if you’re sharing a friend or family member’s car. This is a policy and if there isn’t an annual policy in place, your cover won’t be valid. Please get in touch at contact@veygo.com to cancel.

No, your policy is only valid in England, Scotland and Wales.

We have lots of information in our Help Centre, so you may not even need to contact us. You can use the search bar above to find what you’re looking for. If you can’t find your answer, then click here for details of the Customer Care team.