Staycation driving guide. Veygo’s advice to help young drivers at higher risk of fatigue.
While road trips can be exciting, research shows that the risk of driver fatigue is particularly…
Angharad Evans
Aug 28 2024 • < 1 min readWhether you own your own car or you’re borrowing someone else’s, we have the flexible and easy-to-use cover solutions for you.
Monthly rolling cover
Our new driver cover is designed to get you on the road safely. Every 3 months, we’ll review your score and reward you for good driving.
If you only need car insurance for a short period of time, then this is the cover for you. There’s no long-term commitment, you just pay for the time you need. And, if you’re driving someone else’s car, it protects their no claims bonus because it’s a separate policy in your name.
Our monthly rolling cover gives you fully comprehensive insurance on a subscription basis, with no annual contract or financial penalties if you need to cancel for any reason. It’s perfect if you’re someone who has regular access to a parent’s, friend’s or partner’s car. It will protect their no claims bonus and we’re backed by Admiral, which is a name you can trust when it comes to car insurance.
If you’re insuring your own car and need something that offers greater flexibility than annual cover, it’s perfect for that too. Just remember, if your car isn’t registered as being SORN (permanently off the road) then it needs to be insured all the time.
There are a few reasons why we might not be recognising your registration. Firstly, please note that we do not provide cover for import vehicles, camper vans or if your vehicle is over 40 years old.
You can check whether your vehicle has been imported here.
Please also ensure that you have registered your vehicle with the DVLA and that you have definitely entered your registration correctly when getting a quote with us – we know how easy it is to mistake a 1 (one) for an I or a 0 (zero) for an O!
You can check whether your car is registered with the DVLA here.
Please be aware that if your vehicle is a brand new vehicle, it can take up to a month for our registration recognition provider to update their systems. If your registration has recently changed, please contact us via email for further information on how to get a quote. Please see our ‘How Do I Contact Veygo?‘ FAQ for our contact details.
Congratulations!
Now you’re fully qualified, your Learner Driver policy is no longer valid so it’ll need to be cancelled. Please see our ‘How can I cancel my policy?‘ FAQ for instructions on how to do this.
But you can now upgrade! (Please do this via the website rather than the app.)
Do this by starting a new quote. Once you accept the privacy policy, you’ll see a box at the top of the page which says ‘Passed your test?’ and you can select ‘Change to full licence’.
Then you’ll have the option to upgrade your account and change your licence type.
Unfortunately from time to time we are unable to provide insurance cover to somebody. We take a lot of factors into account relating to the person, vehicle and circumstance just to name a few! Please note that our Customer Care agents are not able to change this decision or provide specific reasoning.
We know this is frustrating and we are constantly reviewing our underwriting criteria but unfortunately for now we can’t offer a policy. In some cases you may be able to get cover on a different vehicle – please feel free to find out by running another quote.
Yes, you can cancel your policy whenever you choose via your Veygo account on veygo.com. There are two choices for customers to cancel their subscription. If you wish to cancel your policy immediately please select this option – you will then be prompted to contact our customer support via the contact form on veygo.com/contact. If you wish to cancel your policy at the end of current cycle please select this option, you will then be prompted to answer a short set of questions, before cancelling. Your policy will then end at the end of that month.
Here’s how to cancel (it’s really easy!):
If your policy hasn’t started yet, you will receive a full refund.
If your policy has already started, we’ll recalculate the price based on a shorter policy and refund the difference. If any refund is due, this will be returned to the original payment method automatically within 3 to 10 days.
Please see your Insurance Guide for our Cancellations policy.
On the web:
On the app:
How do refunds work?
If you cancel immediately and your cover has started, we will calculate a risk-based refund that considers duration of cover and the level of risk incurred.
If you cancel at the end of the current cycle, we will not start a new month of cover and your policy will cancel at the end of your current policy period.
If you’ve paid for the next cycle already, you will receive an email confirming the cancellation and if any refund amount is due.
Any refunds due will be returned to the original payment method automatically within 3 to 10 days. Please see your Insurance Guide for our Cancellations policy.