How do I cancel my subscription policy?

Here’s how to cancel (it’s really easy!):· Sign in

  • Click into your account from the top right hand of the screen
  • Go to Purchases
  • Select “View” on the policy that needs cancelling
  • Click “Cancel Subscription” inside the Actions box
  • Click “End of current cycle” in the side menu – if you want your policy to end at the end of the current cycle OR Click “Immediate Cancellation” – if you want your policy to end immediately
  • Select a reason for cancelling
  • Click “Cancel subscription”

If you cancel immediately and your cover has started, we will calculate a risk-based refund that considers duration of cover and the level of risk incurred.

If you cancel at the end of the current cycle, we will not start a new month of cover and your policy will cancel at the end of your current policy period.

If you’ve paid for the next cycle already, you will receive an email confirming the cancellations and if any refund amount is due.

Any refunds due will be returned to the original payment method automatically within 3 to 10 days.Please see your Policy Booklet for our Cancellations policy.