Yes, you can cancel your Learner + New Driver subscription at any time via your Veygo account. Here’s how to cancel (it’s really easy!): On the web: Sign in Click into your account from the top right hand of the screen Go to Purchases Select “View” on the policy that…
Your Learner + New Driver policy isn’t guaranteed cover for after you pass, as circumstances can change on our side or yours. In the unlikely event we are not able to offer you cover after you pass, we will give you 7 days’ notice that we cannot cover you. If…
Your price will change after you pass, but not right away. With Learner + New Driver, your first month after passing remains the same as your learner price. After that, your price will adjust based on your new driver quote, which we will share with you once you pass. Your…
Congratulations! Learner + New Driver Insurance is specifically designed to provide you a seamless transition to Full Licence coverage without having to switch policies. When you pass your driving test, our database updates your licence type using the pass date from your pass certificate. This process can take up to…
You don’t need to. We’ll automatically update your policy. However, if you’d like to notify us, you can do so from your account page.
You can drive anywhere in the UK at any time. However, Veygo New Driver insurance doesn’t cover driving outside of the UK. If you plan to drive internationally, you’ll need a different insurance option.
Your driving score is based on the data from the Veygo by Admiral app, which monitors things like mobile usage, speed, cornering, acceleration, and braking while you drive.
You’re never locked in. You can cancel your subscription at any time, before or after passing your test.
By maintaining 12 consecutive months of coverage without any claims, you’re eligible for a one-year No Claims Bonus certificate. Ensure there’s no gap between policy end and start dates to qualify. If you have a Learner + New Driver policy, your No Claims Discount or No Claims Bonus starts to…
The Veygo by Admiral app is compatible with iOS and Android smartphones, but there are operating service and hardware requirements to enable things to run smoothly. iOS devices require iOS 16 and above, and Android requires at least Android 9, and for the device to include a gyroscope. Unfortunately if…
The app collects and analyzes your driving data, then provides an overall driving score out of 100 based on a series of criteria. For each of the criteria below, a specific subscore is also provided. Phone Distraction: Using the phone in your hand while the vehicle is in motion Hard…
There are three main reasons that your score may decrease. Change Over Time: The app calculates your score based on your trips over the last 90 days. This means that your scores may change each day as trips older than 90 days are removed from the score calculation, including overall…
The app records a hard braking event when you reduce your speed suddenly, such as slamming on the brakes in a lower-speed zone or drastically reducing speed on the highway. If you engage in hard braking often, even at lower speeds, it may suggest tailgating or not paying attention, which…
The app does not know the circumstances of a specific hard braking event – it only measures how hard you are braking, and for how long. Your overall score takes into account the number (rate) of hard braking events. Occasional hard braking in unavoidable circumstances does not substantially impact your…
The app identifies a speeding event when the user is driving above the “safe speed.” This is based on a threshold over the posted speed limit for the relevant road.
At times, the app has trouble distinguishing between the motorway and the frontage road next to the motorway. As a result, the app can judge your speed based on the frontage road instead of the motorway. We’re developing an improvement to address this issue. Until then, please reach out to…
Hard acceleration measures the rate at which you accelerate during a trip – that is, how quickly you shift from a lower speed to a higher speed. Circumstances like merging into fast-moving traffic can make hard acceleration unavoidable at times, and rare occurrences should not affect your score. If you…
The app records a hard cornering event if you drive around a corner harshly. To avoid hard cornering, reduce your speed around corners.
The app uses a combination of three factors to detect phone distraction: The phone screen is on The phone is in motion in your hand The car is in motion If you use Apple CarPlay, Android Auto or change music via the steering wheel this will not count as a…
Even if the car is stationary when you pick your phone up, the app registers a phone use event if you begin to drive while still holding it. The distraction penalty only applies for the period of time you are using the phone while in motion. It is safer to…
Because the app currently does not distinguish between a driver using the phone distractedly, and a passenger using the phone safely, we recommend passengers not use the driver’s phone to ensure your score is not affected. We understand that passengers may use the driver’s phone and will be working on…
Over time, the app learns your driving behaviours and common routes, allowing it to determine whether you were a driver or a passenger for a given trip. To help the app in this process, we recommend that you review and update your trip classifications for your first ten or fifteen…
The app uses a number of different phone sensor inputs to identify if a drive counts as one or more trips. For example, the app should differentiate between being stopped in traffic and being stopped because the trip has ended. Note that if a single trip was recorded as two…
Yes, the app uses some phone data to process and score your trip results. The app uploads about 400-500 kilobytes of data per hour of driving.
Internet access is required to process and score any new trips. This Internet connection can come from a Wi-Fi network or a cellular network. If the smartphone is not connected to the Internet when new trip data is ready to be uploaded or newly scored trips are ready to be…
The app records data to measure your driving during a trip and identify risky driving events. In addition, we may receive data related to your use of the app to help us improve the app experience. The app collects: Location data (incl. from GPS when available) Accelerometer data Gyroscope data,…
To see how we will use your data, please read Admiral group’s privacy policy.