Why reporting an incident fast matters
Accidents happen – From a scrape in a car park to a bump in traffic. In the unfortunate event where an incident happened, we’re here to take the additional stress out of the situation.
It is important to report the incident quickly after the event has taken place and by providing us with as much information as possible, we’ll be able to get your claims resolved that bit quicker.
Not sure whether you’ll claim? Tell us anyway. Reporting every incident ensures our dedicated team can guide you from the very start. Even small details can make a big difference later.
Timing matters. Let us know within the first 24 hours, and we can act quickly to support you, protect your position, and get your claim moving without delay.
The more you collect at the scene, the smoother your claim will be. Details about other drivers, passengers, witnesses, and vehicles help us resolve your claim faster and more effectively.
If your vehicle is not drivable due to an accident, we’ll recover it at any hour of the day. For roadside recovery assistance between 9am and 5pm, Monday to Friday, please call 0333 016 5112. If you need roadside recovery assistance outside these hours, please use 0344 243 8884, and…
Once a claim is set up, it is assigned a unique email address. If you need to let us know any additional information or would like to get in touch regarding a claim that is already in progress, please respond to an email that was sent from your dedicated claims…
Call our provider, Autoglass, on 0333 220 2025 or book an appointment online: https://www.autoglass.co.uk/ideal/damage/ins/admiral/ Whether you need a repair or replacement, they’ll arrange your excess payment with you. The excess for a windscreen claim can be found in your insurance policy schedule, within your account.
Please contact us via our Veybot.
Here’s how to report an incident (please note this can only be done via web browser and is not currently available on our app): Sign in Click into your account from the top right hand of the screen Go to Claims Click “Start a Claim” Select the relevant policy you…