If your vehicle doesn’t need a recovery – Temporary Policies Only

If you need roadside recovery, please do not use the online questionnaire and instead follow the instructions here. If you have a subscription policy, please click here.

Here’s how to report an incident (please note this can only be done via web browser and is not currently available on our app):
Sign in
Click into your account from the top right hand of the screen
Go to Purchases
Select View on the relevant policy
Click Make a Claim

This will take you to another tab to start your claim questionnaire. Please answer all the questions and be sure to click ‘close chat’ at the end to submit your claim.

Once you’ve submitted your claim, our claims team will be in touch with you within 3 days to discuss the next steps.