Temporary insurance, by the hour.

Uh oh! Not to worry! We can’t make changes to policies, so the policy will need to be cancelled. The sooner you tell us, the better.

Use our contact form and we’ll be able to help you out. Remember to include the driver’s full name (the incorrect and correct versions), date of birth and postcode.

There are a few reasons why we might not be recognising your registration. Firstly, please note that we do not provide cover for import vehicles, camper vans or if your vehicle is over 40 years old.

Please also ensure that you have registered your vehicle with the DVLA and that you have definitely entered your registration correctly when getting a quote with us – we know how easy it is to mistake a 1 (one) for an I or a 0 (zero) for an O!

You can check whether your car is registered with the DVLA here.

Please be aware that if your vehicle is a brand new vehicle, it can take up to a month for our registration recognition provider to update their systems. If your registration has recently changed, please contact us via email for further information on how to get a quote. Please see our ‘How Do I Contact Veygo?‘ FAQ for our contact details.

Before Purchasing:

What is Temporary Cover?

We offer two kinds of temporary cover:

1. Cover for the vehicle owner on their own car
2. Cover to share a friend or family member’s car

Our temporary cover insurance can range from just 1 hour up to 60 days. If you’re sharing the car, it needs to already have an insurance policy in place. If you’re insuring your own car, then this should be the only policy covering it.

Maybe you need to borrow a family member’s car for an airport run. Or you might need to cover your new car before getting annual insurance. These are just two ways you could use Veygo ?

want to share a car, but isn’t it dual insurance?

No. Dual insurance is when a person has two insurance policies in their name on the same car. So, as long as you’re not a named driver on any other insurance policy for the car, this will not be dual insurance.

I want to share a car, but will it affect the owner’s no claims bonus if I make a claim?

No. Veygo offers cover which is separate to the annual insurance policy on the car. Any claim you make will not affect the owner’s no claims bonus and they won’t need to declare it on their insurance.

How much is the excess?

The accidental damage excess on most Temporary Cover policies is set at £750 and some customers can choose a lower excess of £250, depending on the policy details. The excess for a windscreen claim can be found in your policy schedule, within your account.

Can I insure a lease car?

Yes – we provide cover to private lease cars. When doing a quote, you just need to enter the owner’s details as the person whose name the lease is in. However, don’t forget if you are sharing or borrowing someone else’s vehicle; there needs to be alternative insurance in place.

Can I add another driver or car to my policy?

Another driver or car can’t be added to your existing insurance policy, but you can buy a separate insurance policy for the other driver or car you wish to insure. When purchasing for another driver, they’ll need to continue as a new customer and create their own account with an alternative email address. Easy.

Can I insure a car that doesn’t have MOT?

It’s possible to drive your car to a garage to have a MOT, even if it doesn’t have a valid MOT certificate. However, you must have a pre-booked test, the correct insurance to cover your journey and your car must be roadworthy. You can find more information on how to check if your vehicle is roadworthy.

Can I insure a car that doesn’t have Tax?

Yes, it’s possible to insure your car without valid tax, just remember your car must be taxed to legally be on the road. If you declare your car as ‘off road’, then you don’t need to tax or insure it. However, you may want to otherwise your car will have no fire, theft and vandalism insurance, so any damage to your car would have to be paid by yourself.

Can I use Veygo to drive abroad?

Our comprehensive cover extends to driving in England, Wales, Scotland, and Northern Ireland*. However, when driving abroad, your policy will cover the minimum level of cover needed for the country that you’re driving in.

*If your Northern Irish licence is a 6-digit licence unfortunately, we do not offer cover.

Why have I been declined cover?

We’d love to offer cover to everyone, but our underwriting criteria means we can’t unfortunately. There are many factors taken into consideration, but here are some basic restrictions:

• Minimum age 17
• Must hold full GB license
• For most of our policies, you need to have held a license for a minimum of six months if you’re between the ages of 17-21 (doesn’t apply if borrowing someone else’s car)
• The exception to the above is our New Driver cover, which is available to all license holders immediately after passing their test
• The car must be less than 40 years old
• Claims and motor conviction history

After Purchasing:

How do I extend my insurance?

Policies can’t be extended, you’ll just need to take out a new policy for the time and date your current one ends.

Log in to your account where most of your details will be already complete.

Why isn’t my policy showing on MID?

It takes up to a week for the cover to show on the Motor Insurance Database. There should already be an annual insurance policy on the car if you’re sharing a friend or family member’s car. If there isn’t an annual policy in place, your cover won’t be valid. Please follow the relevant steps to cancel.

How do I cancel a policy?

Follow our step-by-step guide.

How can I contact Veygo?

If none of the above answered your question, you can get in touch online with our contact form.

Make sure to include the policyholder’s name, date of birth, and postcode for security, as this means we can jump on it straight away to save you time. We aim to respond within 30 minutes (during opening hours)!

Our opening hours are Monday to Friday: 8:30am – 5pm and Saturday: 8am – 2pm.

Please do not call the claims line regarding a policy, quote or account query, as we will prioritise claims calls and this may delay your query being resolved.

Unfortunately from time to time we are unable to provide insurance cover to somebody. We take a lot of factors into account relating to the person, vehicle and circumstance just to name a few! Please note that our Customer Care agents are not able to change this decision or provide specific reasoning.

We know this is frustrating and we are constantly reviewing our underwriting criteria but unfortunately for now we can’t offer a policy. In some cases you may be able to get cover on a different vehicle – please feel free to find out by running another quote.

The vehicle needs to be alternatively insured if you are borrowing it from a family member, friend or colleague. You cannot be a named driver on the alternative insurance policy. Please also note that the alternative insurance cannot be a learner driver policy.

If you are the registered owner of the vehicle, you do not need to have alternative insurance, we would be the only cover needed.

Unfortunately, another driver or car can’t be added to your existing insurance policy, but you can buy a separate insurance policy for the other driver or car you wish to insure. When purchasing for another driver, they’ll need to continue as a new customer and create their own account with an alternative email address. Easy!

Want to change the car on your policy? Unfortunately we are not able to do this so the policy will need to be cancelled and you can quote for a new policy with the updated information by going through the website. (Signing in first will save you time!).

For details on how to cancel your policy, please see our Cancellation FAQ.

Veygo learner driver insurance does provide cover for your practical driving test. You may be asked to take a copy of your certificate of insurance with you, which is available to download as a PDF document within your Veygo account. To view this, please log in, go to ‘My account’ and select ‘Purchases’.

Should you wish to, you can also use your own vehcile to take your driving test. Please bear in mind that the car needs to meet certain legal requirements, which can be found at GOV.UK.

Important: If you pass your test, this insurance will no longer be valid, as it only covers provisional licence holders. This means you won’t be able to drive home from the test centre. But you can get a quote for our temporary cover if you continue sharing the car. Good luck!