Research Terms & Conditions


  1. By participating in this research you agree to accept and be bound by these Terms and Conditions.
  2. This research is being conducted by GE Research Group and Field Solutions Market Research on behalf of Veygo.
  3. By submitting your response to take part and clicking on the invite email, you are agreeing for Veygo to share your contact details (name and email address) with Field Solutions Market Research. Please monitor your email inbox for a response from them. Not all respondents who register to take part will be selected.
  4. The research will provide us with insight into understanding how we can better serve our customers.
  5. The research will take the form of an online discussion group on Zoom with 3-5 other people, lasting for an hour and 20 mins. Date and time is to be confirmed.
  6. In order to be eligible to take part, and to receive the £40 Amazon voucher, participants must be 17 years and over, have previously purchased with Veygo.
  7. Participants will receive a £40 Amazon voucher via email within 24 hours of the online discussion group. The researcher reserves the right to substitute the voucher for a reward of equal or greater value. This applies to the reward as a whole or certain elements of it. The reward must be accepted as offered and there is no cash alternative.
  8. The £40 Amazon voucher will only be offered in return for the research conducted between 11 Dec 2023 and 30 Jan 2024. We will not be offering this incentive for sessions run outside of these dates, unless specified elsewhere. Veygo reserves the right to end this promotion when we see fit.
  9. This research is in no way sponsored, endorsed or administered by, or associated with Amazon.
  10. We reserve the right to revoke eligibility for the Amazon voucher if you join the online discussion group more than 10 minutes after the scheduled start time, and do not reschedule for a different time.
  11. Participation in this research is entirely optional and participants can leave the study at any time. Your identity and opinions will be treated entirely confidentially by the researchers and Veygo will not have any access to your personal data. The research exercise will be fully compliant with the Market Research Society Code of Conduct.
  12. Once the online discussion group is complete, some participants may be offered the opportunity to take part in a follow-up face-to-face workshop in your home city to delve deeper into your experiences and perspectives. There will be a further reward for this session of an £80 Amazon voucher.
  13. Participants have the right to refer any query or complaint they may have to us at any time. If your query/complaint relates to our processing of your personal data then the Information Commissioner’s Office (ICO) may be able to assist, further information can be found on their website (
  14. Participants will require good internet access to take part in the online discussion group, and use of a tablet or laptop (i.e., not just a phone). Veygo nor GE Research Group will not be liable for any technical or computer failures of any kind that limit participants from taking part in the interview.
  15. These terms and conditions are governed by the English Law and are subject to the exclusive jurisdiction of English and Welsh courts.