New Driver – Terms and Conditions


  1. By participating in Veygo’s New Driver insurance beta test you agree to accept and be bound by these Terms and Conditions.


  1. By purchasing a New Driver policy you are committing to take part in the beta test which will involve monthly virtual interviews with our Product Designers and monthly online surveys to complete. The feedback gathered will provide us with insight into understanding how we can better serve our New Driver customers and guide us on any fixes or changes that might be required, ahead of releasing to more customers.


  1. Participants will be contacted directly by a Veygo Product Designer by the 12 January 2024 via email, to invite you to book the first interview feedback session. Subsequent interview sessions will be booked in the same manner. Each session will last approximately 30-40mins and conducted via Microsoft Teams. Online surveys will be sent monthly via email.


  1. The customer feedback process will last 4 months from purchase of the New Driver policy. This will cover the onboarding process, the first 3 months on policy and during the first re-pricing cycle.


  1. In order to be eligible to take part, and to receive the 4 x £50 Amazon vouchers, participants must be 17 years and over, have previously purchased with Veygo.


  1. Participants will receive a £50 Amazon voucher via email within 3-5 working days after completing each interview feedback session. We reserve the right to substitute the voucher for a reward of equal or greater value. This applies to the reward as a whole or certain elements of it. The reward must be accepted as offered and there is no cash alternative.


  1. The 4 x £50 Amazon vouchers will only be offered in return for the feedback sessions and completed surveys conducted between January 2024 and July 2024. We will not be offering this incentive for sessions run outside of these dates, unless specified elsewhere. Veygo reserves the right to end this promotion when we see fit. A maximum of 4 x £50 vouchers will be issued as part of the feedback process.


  1. This research is in no way sponsored, endorsed or administered by, or associated with Amazon or Microsoft Teams.


  1. We reserve the right to revoke eligibility for the Amazon voucher if you join the online interview session more than 10 minutes after the scheduled start time, and do not reschedule for a different time.


  1. In the instance you cancel your New Driver policy, participation in the beta test will terminate. Your identity and opinions will be treated entirely confidentially by Veygo. No further incentive rewards will be given. Participants can request for their personal data to be deleted by emailing



  1. Participants have the right to refer any query or complaint they may have to us at any time. If your query/complaint relates to our processing of your personal data then the Information Commissioner’s Office (ICO) may be able to assist, further information can be found on their website (


  1. Participants will require good internet access to take part in the virtual interview sessions, and use of a tablet or laptop (i.e., not just a phone). Veygo will not be liable for any technical or computer failures of any kind that limit participants from taking part in the interviews.


  1. These terms and conditions are governed by the English Law and are subject to the exclusive jurisdiction of English and Welsh courts.