What makes a successful claim?
When something goes wrong on the road, it’s natural to feel shaken or unsure about what to do next. But the steps you take immediately after an incident can make a big difference in how smoothly your claim progresses.
Here are the three key actions that help us help you—so you can get back on track as quickly and confidently as possible.
1. Report It — Even If You’re Unsure
Not every incident leads to a claim, but every incident should be reported.
You might think the damage is minor… or you’re not certain who’s at fault… or you want time to decide whether you’ll claim. That’s completely understandable. But letting us know early puts you in the best possible position.
Why it matters:
Small issues can turn into bigger ones. Damage can be hidden or escalate over time.
We can guide you right away. Our claims team can explain your options, help you understand next steps, and advise whether a claim is right for you.
Reporting doesn’t mean committing to a claim—it means protecting yourself.
2. Tell us Fast — Within the First 24 Hours
The first 24 hours after an incident are the most important.
The sooner you get in touch, the sooner we can:
Start your claim, reducing delays later.
Preserve key evidence before it becomes harder to gather.
Support you with repairs, recovery, and liability decisions.
Contact other parties while details are still fresh and cooperation is highest.
Fast reporting is one of the biggest factors in achieving a quick, fair outcome. The longer the delay, the harder it can be to validate the facts and keep the process moving smoothly.
If in doubt, reach out—prompt reporting is always the safest choice.
3. Gather Information — It Speeds Everything Up
Good information is the engine of an efficient claim. The more details you can collect at the scene, the quicker we can investigate, assess and resolve the claim.
Helpful information includes:
Details of all drivers involved (name, address, phone, insurer).
Vehicle information (registration numbers, make, model).
Photos and videos of the scene, damage, and road layout.
Witness names and contact details, if available.
Dashcam footage, if you have it.
Even small pieces of information can provide crucial clarity—helping us understand what happened and speeding up liability decisions.
If you can’t get everything, don’t worry—just gather what you safely can.
Why These Steps Matter
A successful claim isn’t just about what happened—it’s about how quickly and clearly the details are reported. When you:
- Report the incident
- Contact us within 24 hours
- Provide key information
…you give us the tools we need to resolve your claim efficiently, reduce delays, and support you every step of the way.