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COVID-19 update - We are still here for you, but just take a sec to think if you really need to drive today. If you need to chat to us - Here is how

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Covid-19 Information

Support for NHS workers
Help and support
Frequently asked questions

Shout out to the NHS

​You’re always there for us, now it’s our turn to return the favour.

During this difficult time, NHS staff will get a 75% refund on their Veygo temporary insurance policies.

It’s pretty simple really, if you need to borrow a car or temporarily insure your own car to work on the front line of the NHS to help our friends and families, then we’ve got your back.

How does it work?

Step 1

Get your temporary policy

Go through the quote page as normal to get yourself covered & on the road in minutes.

Step 2

Show us your NHS Badge

Drop us a line at contact@veygo.com with a picture of your badge to check you are in fact an everyday hero.

Step 3

Get a 75% refund

This will currently take up to 7 days to show in your account, but we are trying to make it quicker for you.

Remember, we can’t guarantee you’ll be eligible for cover. For instance if you have claims, convictions or are driving a powerful car (among others), we may not be able to issue cover. We wish we could relax our acceptance criteria, but sadly that will take a lot longer to work through our side.

See full T&C’s here.

Get on the road

Help and support

This isn’t an easy time for anyone, but we’re doing everything we can to keep things running as normal for you.

We are all working from home, which means that we don’t currently have an option for you to speak to us by phone. You can still contact us via online chat by clicking on the Help or speech icon at the bottom of any help centre page. Or you can contact us via email at contact@veygo.com.

  • For help with your policy, try searching our help centre.
  • If you’re waiting for an update about a claim or a support query, we’ll get in touch as soon as there’s an update available.
  • If you have had an accident, please contact us via our live chat option. If you need urgent recovery, the number for our recovery agent is 01206771751.

We’re open Monday to Friday: 8:30am – 5:00pm (we will be unavailable 12pm – 1pm daily).

Help Centre

Covid-19: Frequently asked questions

  • opener

    If we go into lock-down or I have to self-isolate, what will happen to my insurance?

    Just let us know if you are unable to use the insurance you have purchased, because of COVID-19, and we will cancel the insurance and issue you with a credit code for the remaining time, from your point of contact. You won’t be charged the usual £10 cancellation fee.

  • opener

    I work for a health service, but not the NHS, am I still eligible for the discount?

    Right now, the discount is only available to staff with an NHS badge. Although, we are working hard to find ways that we could support the wider health service… you will be the first to know if this is possible.

  • opener

    How will I get my insurance documents?

    We are working from home at the moment to keep safe and help reduce the spread of COVID-19. This means we're not able to print your documents. But don't worry, we'll email all your documents to you after you purchase so you can access them whenever you need.

  • opener

    Why is Veygo rentals closed?

    In light of the UK Government’s recent announcement regarding non-essential travel and the continued uncertainty surrounding the impact of the COVID-19 outbreak on businesses, we have made the decision to not take new rental bookings for the forseeable future.

     

    The situation is rapidly evolving and so our plans may change. When they do, we’ll let you know. Don’t worry, as soon as it safe, we’ll be back.

Need more help?  Check out our help centre.

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