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Covid-19 Information

Support for NHS workers
Help and support
Frequently asked questions

With everything changing so quickly, let’s all do our bit by keeping an eye on the latest government advice.

What does this mean for us?

Our priority is keeping you safe so we’ve decided not to take new rental bookings for the foreseeable future. Don’t worry if you’ve already booked with us, we’ll be in touch as soon as possible. If it’s temporary insurance you need, we’re still here for you. But please take a second to think whether you really need us right now. And remember, we’re never far away. Find out how to contact us.

FOR THE NHS WORKERS

Since lockdown began we wanted to support the NHS who were doing so much for all of us, so we offered a 75% discount to make sure they could get to work as safely and cheaply as possible.
It’s been such a tough time for everyone and we’re delighted to have saved NHS workers over £50,000…it was the least we could do.

How come I can't get the discount anymore?

With the country beginning to ease lockdown we have ended the 75% discount for NHS workers, as we are now looking to see if there is any alternative support we can offer that could help other key workers, not just the NHS.

Full T&Cs for the NHS offer here.

Help and support

This isn’t an easy time for anyone, but we’re doing everything we can to keep things running as normal for you.

We are all working from home, which means that we don’t currently have an option for you to speak to us by phone. You can still contact us via online chat by clicking on the Help or speech icon at the bottom of any help centre page. Or you can contact us via email at contact@veygo.com.

  • For help with your policy, try searching our help centre.
  • If you’re waiting for an update about a claim or a support query, we’ll get in touch as soon as there’s an update available.
  • If you have had an accident, please contact us via our live chat option. If you need urgent recovery, the number for our recovery agent is 01206771751.

We’re open Monday to Friday: 8:30am – 5:00pm (we will be unavailable 12pm – 1pm daily).

Help Centre

Covid-19: Frequently asked questions

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    If we go into lock-down or I have to self-isolate, what will happen to my insurance?

    Just let us know if you are unable to use the insurance you have purchased, because of COVID-19, and we will cancel the insurance and issue you with a credit code for the remaining time, from your point of contact. You won’t be charged the usual £10 cancellation fee.

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    How will I get my insurance documents?

    We are working from home at the moment to keep safe and help reduce the spread of COVID-19. This means we're not able to print your documents. But don't worry, we'll email all your documents to you after you purchase so you can access them whenever you need.

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    Why is Veygo rentals closed?

    In light of the UK Government’s recent announcement regarding non-essential travel and the continued uncertainty surrounding the impact of the COVID-19 outbreak on businesses, we have made the decision to not take new rental bookings for the forseeable future.

     

    The situation is rapidly evolving and so our plans may change. When they do, we’ll let you know. Don’t worry, as soon as it safe, we’ll be back.

Need more help?  Check out our help centre.

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