We want to make sure it’s as easy as possible for everyone to use our products and services.

We are continuously trying to improve our accessibility for people who have disabilities, long term health conditions, or are struggling with challenging times.

Extra Support

Please let us know if you have any additional support needs or accessibility requirements that we should be aware of when servicing your policy.

Examples may include:

• Significant Life Events
• Health Issues
• Accessibility
• or Financial Worries.

You can do this by contacting our Customer Care Team via our contact form, so we can discuss different ways we may be able to support you.

Veygo learner driver insurance does provide cover for your practical driving test. You may be asked to take a copy of your certificate of insurance with you, which is available to download as a PDF document within your Veygo account. To view this, please log in, go to ‘My account’ and select ‘Purchases’.

Should you wish to, you can also use your own vehicle to take your driving test. Please bear in mind that the car needs to meet certain legal requirements, which can be found at GOV.UK.

Important: If you pass your test, this insurance will no longer be valid, as it only covers provisional licence holders. This means you won’t be able to drive home from the test centre. But you can get a quote for our temporary cover if you continue sharing the car. Good luck!

We don’t currently offer insurance policy extensions, but you can take out more insurance online in next to no time. We save your details to make getting a quote even easier the second time around. Just log in, and you’re ready to roll! If you’d like to repurchase on the go, try downloading our app where you can repurchase your previous cover in just 5 taps!

Making a complaint can be stressful. This is why we give two options for you to choose which suits you best.

1. Complete our contact form

2. Write to us at:
   Veygo By Admiral
   David St
   Cardiff
   CF10 2EH

Here’s how to cancel (it’s really easy!):

On the web:

• Sign in
• Click into your account from the top right hand of the screen
• Go to Purchases
• Select “View” on the policy that needs cancelling
• Click “Cancel policy” inside the Actions box
• Click “Cancel policy” in the popup

On the app:

• Sign in
• Go to ‘My Policies’ tab
• Click the policy you would like to cancel
• Click the “Cancel policy” button at the bottom of the screen
• Select a reason for cancelling then click ‘Confirm cancellation’
• Check the details, then click “Yes, cancel policy”
• Your policy will now show as cancelled when you check it in the app

How do refunds work?

If your policy hasn’t started yet, you will receive a full refund.

If your policy has already started, we’ll recalculate the price based on a shorter policy and refund the difference. If any refund is due, this will be returned to the original payment method automatically within 3 to 10 days.

Please see your Insurance Guide for our Cancellations policy.

No problem, we can do this for you, use our contact form, remember to include the driver’s full name, date of birth, postcode and what the change is.

Ok, the policy will need to be cancelled and you can quote for a new policy with the updated information by going through the website. (Signing in first will save you time!). Follow this article to find out how to cancel.

Once a claim is set up, it is assigned a unique email address. If you need to let us know any additional information or would like to get in touch regarding a claim that is already in progress, please respond to an email that was sent from your dedicated claims agent.

We aim to get back to you within 3 working days.