If your vehicle doesn’t need a recovery – Subscription Policies Only

To avoid waiting on the phone lines, please complete our contact form, found here.

Important: Include your insurance policy number, date of birth, and postcode for security.

We respond to most emails within 15 minutes during working hours.

Our working hours are:

As a guide, try to include the following in your email:

When did the accident happen
Where did the accident happen (name of road)
What was your speed at the time of the accident
What were you using the car for (For example, shopping, commuting to work)
What’s the damage to your vehicle
Were there any passengers with you
Were there any other vehicles or people involved
Details of anyone else involved in the accident (For example, vehicle registration, name, contact number)
Was anyone injured
Were the emergency services called (For example, police, ambulance)
Explain what happened in detail
Are you looking to make a claim, or do you just want to report the incident