Here are the three key actions that help us help you—so you can get back on track as quickly and confidently as possible.

1. Report It — Even If You’re Unsure

Not every incident leads to a claim, but every incident should be reported.

You might think the damage is minor… or you’re not certain who’s at fault… or you want time to decide whether you’ll claim. That’s completely understandable. But letting us know early puts you in the best possible position.

Why it matters:

Small issues can turn into bigger ones. Damage can be hidden or escalate over time.

We can guide you right away. Our claims team can explain your options, help you understand next steps, and advise whether a claim is right for you.

Reporting doesn’t mean committing to a claim—it means protecting yourself.

2. Tell us Fast — Within the First 24 Hours

The first 24 hours after an incident are the most important.

The sooner you get in touch, the sooner we can:

Start your claim, reducing delays later.

Preserve key evidence before it becomes harder to gather.

Support you with repairs, recovery, and liability decisions.

Contact other parties while details are still fresh and cooperation is highest.

Fast reporting is one of the biggest factors in achieving a quick, fair outcome. The longer the delay, the harder it can be to validate the facts and keep the process moving smoothly.

If in doubt, reach out—prompt reporting is always the safest choice.

3. Gather Information — It Speeds Everything Up

Good information is the engine of an efficient claim. The more details you can collect at the scene, the quicker we can investigate, assess and resolve the claim.

Helpful information includes:

Details of all drivers involved (name, address, phone, insurer).

Vehicle information (registration numbers, make, model).

Photos and videos of the scene, damage, and road layout.

Witness names and contact details, if available.

Dashcam footage, if you have it.

Even small pieces of information can provide crucial clarity—helping us understand what happened and speeding up liability decisions.

If you can’t get everything, don’t worry—just gather what you safely can.

Why These Steps Matter

A successful claim isn’t just about what happened—it’s about how quickly and clearly the details are reported. When you:

• Report the incident
• Contact us within 24 hours
• Provide key information

…you give us the tools we need to resolve your claim efficiently, reduce delays, and support you every step of the way.

Start a claim

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Please see full details of the vehicles we cover

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See our dedicated page for more detailed information.

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What do I need to do?

If you already have the ‘Veygo by Admiral’ app:

• You may be prompted to update the app—please make sure you do so
• Allow the permissions needed when prompted by the app
• Once your app is updated, delete the old Veygo New Driver app from your phone

If you don’t have the ’Veygo by Admiral’ app:

• Download the ‘Veygo by Admiral’ app from the App Store or Google Play
• Log in using your existing details
• Once you’re all set up, delete the old ‘Veygo New Driver’ app from your phone

Why is this important?

If you don’t delete the ‘Veygo New Driver’ app after switching, your trips may be recorded twice, which could negatively impact your driving score. You’ll have 14 days to make the switch before the ‘Veygo New Driver’ app is deactivated.

What happens if I don’t update my app?

If you don’t move over to the new Veygo app, your journeys won’t be recorded properly, which could affect your policy and ability to remain on cover.

Need further info?

Please see the installation guides here for iOS and here for Android.

The post Why do I need to change my New Driver app? appeared first on Veygo.

If you have a Learner + New Driver policy, your No Claims Discount or No Claims Bonus starts to build from the day we confirm you’ve passed your test.

After 12 months of driving without any accidents, you can request a certificate by using Veybot, our online Agent. Just start a conversation with Veybot and it will put in touch with one of our human Agents.

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If you have a Learner + New Driver policy it will only track your trips after passing your driving test.

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1. Open the trip in question
2. Tap ‘Reclassify Trip’
3. Select the icon that best represents your mode of travel (e.g., train, bus, passenger)
4. Click ‘Continue’ to save the changes

Please use this feature responsibly, as frequent misclassification may lead to further investigation. Your scores should be recalculated immediately.

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Learner + New Driver Insurance is specifically designed to provide you a seamless transition to Full Licence coverage without having to switch policies.

When you pass your driving test, our database updates your licence type using the pass date from your pass certificate. This process can take up to three weeks. You don’t need to inform us that you’ve passed your driving test, but if you prefer, you can notify us from your account page.

To keep your Learner + New Driver Insurance policy active after passing your test, you must download and activate the Veygo App when we ask you by SMS. The app monitors your driving behaviour, and provides you a driving score based on how safe you drive. We will review your price every 3 months based on your driving score, the better you drive the less you pay.

The post What happens with my Learner + New Driver cover when I pass my test? appeared first on Veygo.